Responsible for helping to achieve ongoing guest satisfaction by maintaining the cleanliness and general appearance of public areas and corridors of the hotel. In addition to supporting the hotel meeting room space for next day events.  Looking to fill a full-time position for evenings ranging from shifts 2PM-10PM or 3PM-11PM based on business demands. This position will require weekends. 

Principal Responsibilities:

        Set   Up and Tear Down Meeting Room Space for next day events, clean and organize meeting rooms. 

        Cleans furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public restrooms.  Sweeps, mops, scrubs and vacuums hallways, stairs and office space.  Picks up trash from parking lot and outdoor areas.     

        Tends laundering machines to clean articles such as rags, wiping cloth, towels, sheets and other linen. 

        Assists with various housekeeping and maintenance duties.

        Assist evening front desk and restaurant staff during peak times with delivery requests by guests or general cleaning in kitchen or front office and lobby during shifts where as the checklist is completed in a timely manner. 

Job Duties:

        Customer Service – Responds promptly to customer needs, requests for service and assistance.  Respond to special requests from guests.  Delivers cribs, rollaway beds, extra linen or other special guest requests items to guest rooms.     

        Team Work – Treats people with respect.  Keeps commitments.  Upholds organizational values.   Assists with preventative cleaning programs as assigned.  Assists with the transportation of soiled linen containers and clean linen carts.  Removes trash and dirty linen from room attendant carts. 

        Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.  Maintains cleanliness of storage and laundry rooms.   Rotates linen and replenishes storeroom supplies.  Spot cleans walls, carpets, light fixtures, etc.   

        Quantity – Meets productivity standards and completes work within a timely manner.  Completes tasks within approved budget and time.

        Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly.  Wears gloves while handling soiled linen.  Responsible for any assigned keys and for following key control policies.  Cleans snow and debris from sidewalk.    

        Dependability – Is consistently at work and on time.  Arrives at scheduled meetings and appointments on time.  Is able to meet the demands of the industry with regard to working holidays and weekends. 

        Initiative – Volunteers readily.  Asks for and offers help when needed.  Check with supervisor upon completion of shift before leaving for the day.   

        Compliance – Report all lost and found articles to supervisor.  Reports equipment problems to maintenance. 

Qualifications

High School diploma or equivalent is preferred.  One year previous housekeeping experience is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear.  The employee is frequently required to stoop, kneel, crouch or crawl and taste or smell.  The employee must regularly lift and or move up to 50lbs, occasionally lift or move up to 50lbs.  Specific vision abilities required by this job include peripheral vision and depth perception.

Disclaimer:

The above is intended to describe the general contents of, and requirements for, the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Produce all hot and cold food items for service in the restaurant as well as for catering functions. 

Principal Responsibilities:

        Ensure all items are prepared according to company and brand standards and meet all health code requirements.  Prepare foods of consistent quality according to the recipe, including all special requests.  Adjusts thermostat controls to regulate temperature of ovens, boilers, grills, roasters and steam kettles.     

        Properly forecast food consumption based on occupancy making sure not to prepare beyond estimated needs.  Controls food waste, loss and usage per SOP.  Read menu to estimate food requirements and orders food from suppliers. 

        Date all food containers and rotate per SOP.  Return all covered and dated perishable items to designated areas and stored at the proper temperature. 

Job Duties:

        Customer Service – Responds promptly to customer needs, requests for service and assistance.  Respond to special requests from guests.     

        Team Work – Treats people with respect.  Keeps commitments.  Upholds organizational values.   Assists with preventative cleaning programs as assigned.  Assist with keeping the buffet stocked.  Assist with the prep work of vegetables and condiments for the next shift.   

        Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.  Maintains cleanliness of storage rooms and kitchen area.

         Quantity – Meets productivity standards and completes work within a timely manner.  Completes tasks within approved budget and time.

        Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly.  Responsible for any assigned keys and for following key control policies.  Inspects all equipment to ensure that it is ready to operate.  Understands and follows all safety procedures when using all equipment as well as chemicals, chemical compounds and cleaning products.     

        Dependability – Is consistently at work and on time.  Arrives at scheduled meetings and appointments on time.  Is able to meet the demands of the industry with regard to working holidays and weekends. 

        Initiative – Volunteers readily.  Asks for and offers help when needed.  Check with supervisor upon completion of shift before leaving for the day.  Checks par for shift usage; determine necessary preparation, freezer pull and line set up.  Note out of stock items of possible shortages.     

        Compliance – Report all lost and found articles to supervisor.  Reports equipment problems to maintenance. 

Qualifications

High School diploma or equivalent is preferred.  One year previous related experience is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear.  The employee is frequently required to stoop, kneel, crouch or crawl and taste or smell.  The employee must regularly lift and or move up to 25lbs, occasionally lift or move up to 50lbs.  Specific vision abilities required by this job include peripheral vision and depth perception.

Disclaimer:

The above is intended to describe the general contents of, and requirements for, the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. We are seeking a hospitality enthusiast seeking a role that makes a difference for our guests, by anticipating their needs and providing an overall satisfactory arrival experience. The hotel offers day and evening positions from 7AM-3PM, and or 3P-11PM. With work life balance in mind, we are looking for team members who can be flexible to achieve their goals and the hotels. 

Principal Responsibilities:

        Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests. 

        Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities.  Responds to all guest requests in a timely manner. 

        Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system.  Updates and cancels reservations in the system as requested by the guest.

Job Duties:

        Problem Solving- Identifies and resolves problems in a timely manner.  Develops alternative solutions, uses reason at all times. 

        Customer Service – Manages difficult or emotional customer situations.  Responds promptly to customer needs, requests for service and assistance.  Drives hotel shuttle to pick up and drop off guests at approved locations as needed.  Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc. 

        Team Work – Contributes to building a positive team spirit.  Treats others with respect and consideration regardless of their status or position.  Communicates with the housekeeping department about room status and availability. 

        Organizational Support – Follows policies and procedures.

        Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness.  Applies feedback to improve performance.  Monitors own work to ensure quality.

        Quantity – Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.  

        Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.

        Compliance – Responsible for cash drawer content and transactions during the shifts.  Ensures accuracy or daily deposits.  Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required. 

        Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly.  Maintains confidentiality.  Maintain a current room status report in case of emergency. 

        Initiative - Asks for and offers help when needed.  

        Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan.  Is consistently at work and on time. 

Qualifications

High School diploma or equivalent is preferred.  Hospitality and/or customer service experience is preferred.  Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.  Computer skills preferred.  Must have valid drivers license, and acceptable driving history subject to company approval. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear.  The employee is frequently required to stoop, kneel, crouch or crawl and taste or smell.  The employee must regularly lift and or move up to 25lbs, occasionally lift or move up to 50lbs.  Specific vision abilities required by this job include peripheral vision and depth perception.

Disclaimer:

The above is intended to describe the general contents of, and requirements for, the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements

Directs and supervises all aspects of the food and beverage operations within the hotel. 

Principal Responsibilities:

·        Responsible for overall food and beverage financial results and profitability.  Responsibilities include meeting budgetary goals, establishing and ensuring quality standards are attained and maintained.  These responsibilities are including but not limited to the kitchen, main dining room, food and beverage functions for conference services, banquets and all other F&B related events. 

Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.

Job Title:  Guest Service Representative                                                                        Department:  Front Office

Reports To:  General Manager                                                                                        

General Summary:

Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand.

Principal Responsibilities:

·         Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests. 

·         Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities.  Responds to all guest requests in a timely manner. 

·         Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system.  Updates and cancels reservations in the system as requested by the guest.

Job Duties:

·         Problem Solving- Identifies and resolves problems in a timely manner.  Develops alternative solutions, uses reason at all times. 

·         Customer Service – Manages difficult or emotional customer situations.  Responds promptly to customer needs, requests for service and assistance.  Drives hotel shuttle to pick up and drop off guests at approved locations as needed.  Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc. 

·         Team Work – Contributes to building a positive team spirit.  Treats others with respect and consideration regardless of their status or position.  Communicates with the housekeeping department about room status and availability. 

·         Organizational Support – Follows policies and procedures.

·         Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness.  Applies feedback to improve performance.  Monitors own work to ensure quality.

·         Quantity – Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.  

·         Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.

·         Compliance – Responsible for cash drawer content and transactions during the shifts.  Ensures accuracy or daily deposits.  Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required. 

·         Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly.  Maintains confidentiality.  Maintain a current room status report in case of emergency. 

·         Initiative - Asks for and offers help when needed.   

·         Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan.  Is consistently at work and on time. 

Qualifications

High School diploma or equivalent is preferred.  Hospitality and/or customer service experience is preferred.  Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.  Computer skills preferred.  Must have valid drivers license, and acceptable driving history subject to company approval. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear.  The employee is frequently required to stoop kneel, crouch or crawl and taste or smell.  The employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs.  Specific vision abilities required by this job include peripheral vision and depth perception.

Disclaimer:

The above is intended to describe the general contents of, and requirements for, the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.